Phone numbers
Sales and reservations
We're here to help 24/7.
Phone (toll free within USA): 1-800-262-1234
Deaf or hearing impaired? TTY assistance is available for deaf and hearing impaired via Telecommunications Relay Service on 711 or 1800 855 2880.
Airpoints™
Visit our Airpoints™ support page for more information.
Phone (toll free within USA): 1-800-262-1234
Postal address:
Air New Zealand Contact Centre
Private Bag 93537
Takapuna
Auckland 0740
New Zealand
Customer Relations
If you would like to submit feedback, please use our online feedback form.
Phone (international charges apply): +64 (0)9 357 3000
Email: cro@airnz.co.nz
Postal address:
Air New Zealand Customer Relations
Private Bag 92007
Auckland 1142
New Zealand
Baggage help
Visit our baggage support page to find out how to report your delayed or damaged checked-in bags and lost personal property.
Phone (toll free within USA): 1-866-767-2247 and press 8
Assistance for customers with disabilities
If you're travelling with us and need special assistance, you can complete our special assistance request form.
If you would like to submit feedback, please use our online feedback form or email us at flightcomment@airnz.co.nz.
Phone (toll free within USA): 1-800-262-1234
Cargo
Visit our international cargo contact details page for more information.
International contact numbers
Get in touch with us no matter where you are in the world.
The following are local contact numbers. You will need to dial from within the country/region listed.