Special assistance request form
Add a special assistance request or information to an existing Air New Zealand booking.
If your travel is in the next 48 hours please call our contact centre on Toll Free (from within USA): 1-800-262-1234. Please see our TTY Relay Caller instructions for further details on this service.
If you've already requested special assistance during booking, please note that although our ticketing system currently does not display your special assistance request in your e-ticket, we will have your request within our system. We are working to resolve this.
If you have the Air New Zealand app, you'll be able to see your request under the Accessible travel heading on the flight details page.
All fields marked with an asterisk (*) must be completed.