Carry-on baggage allowance
Checked in baggage allowance
Excess baggage and Prepaid Extra Bag charges
Seat Select
Fare Hold
Upgrades
Skycouch™
Twin Seat
Inflight Bites menu
Inflight medical oxygen
Service fees
Codeshare flights and partner airlines
Carry-on baggage allowance
Carry-on baggage is included in your Air New Zealand ticket, if it meets the following size and weight limits.
Our carry-on allowance is based on the total of a bag's length, width and height. This total can be 46.5" (118cm) and cannot weigh more than 15lbs (7kg).
Learn more about what you can and cannot pack in your carry-on bag.
Checked in baggage allowance
For travel originating in the United States (US) or for travel to the US which is not en route to another country
If your ticketed journey starts or ends in the US, and you have several check-in points, your baggage allowance will remain the same for your entire journey, regardless of airlines involved in your itinerary. The allowance shown on your first ticket determined by the airline applies for the rest of your trip.
This means that even though you have an Air New Zealand ticket with at least one Air New Zealand flight the baggage allowances and charges that apply could be another carrier's. Please refer to your ticket which shows your checked baggage allowance and which carrier's rules apply.
If your trip has more than one ticket, you may have a different baggage allowance and rules for each flight. Please check these and pack accordingly.
For all other long haul international travel including travel to the US en route to another country
Baggage allowances and charges may differ between different carriers and throughout your journey. These depend on whether your travel is entirely on Air New Zealand flights or with a mix of carriers.
The following checked in baggage allowances apply per person, per flight when Air New Zealand's baggage rules apply.
Maximum weight for each piece of baggage is 50lbs (23kg) and total linear dimensions (length+width+height) should not exceed 62"(158cm).
International long haul flights
Class of travel | 1st bag | 2nd bag |
---|
Economy | No charge - max weight 50lbs (23kg) | Excess charges apply - max weight 50lbs (23kg)^ |
Premium Economy* | No charge - max weight 50lbs (23kg) | No charge - max weight 50lbs (23kg) |
Business* | No charge - max weight 50lbs (23kg) | No charge - max weight 50lbs (23kg) |
Elite / Gold / Star Gold and Koru Club Members** | 1 additional piece per person, max 50lbs (max 3 pieces) |
International long haul flights
Class of travel
Economy
1st bag
No charge - max weight 50lbs (23kg)
2nd bag
Excess charges apply - max weight 50lbs (23kg)^
Class of travel
Premium Economy*
1st bag
No charge - max weight 50lbs (23kg)
2nd bag
No charge - max weight 50lbs (23kg)
Class of travel
Business*
1st bag
No charge - max weight 50lbs (23kg)
2nd bag
No charge - max weight 50lbs (23kg)
Class of travel
Elite / Gold / Star Gold and Koru Club Members**
1st bag
1 additional piece per person, max 50lbs (max 3 pieces)
2nd bag
1 additional piece per person, max 50lbs (max 3 pieces)
Domestic New Zealand flights
Fare type | 1st bag | 2nd bag |
---|
Smart Saver | No charge - max weight 50lbs (23kg) | Excess charges apply - max weight 50lbs (23kg)^ |
Flexi Plus | No charge - max weight 50lbs (23kg) | Excess charges apply - max weight 50lbs (23kg)^ |
Elite / Gold / Star Gold and Koru Club Members** | 1 additional piece per person, max 50lbs (max 3 pieces) |
Domestic New Zealand flights
Fare type
Smart Saver
1st bag
No charge - max weight 50lbs (23kg)
2nd bag
Excess charges apply - max weight 50lbs (23kg)^
Fare type
Flexi Plus
1st bag
No charge - max weight 50lbs (23kg)
2nd bag
Excess charges apply - max weight 50lbs (23kg)^
Fare type
Elite / Gold / Star Gold and Koru Club Members**
1st bag
1 additional piece per person, max 50lbs (max 3 pieces)
2nd bag
1 additional piece per person, max 50lbs (max 3 pieces)
Excess baggage and Prepaid Extra Bags charges
Please be aware that if you wish to check in more than the permitted checked in baggage allowance excess charges will apply. Overweight / oversized items will also be subject to a charge.
Airport excess baggage is charged in the currency of the country of departure. For departures from the US, when Air New Zealand's baggage rules apply, the following charges apply at each stopover point throughout your journey:
Departing from | Destination | One extra bag | Two extra bags | Three extra bags | Over 23kg but under 32kg or oversize |
---|
United States | All international destinations | USD $180 | USD $400 | USD $660 | USD $180 |
Departing from
United States
Destination
All international destinations
One extra bag
USD $180
Two extra bags
USD $400
Three extra bags
USD $660
Over 23kg but under 32kg or oversize
USD $180
For departures from other countries, please select the applicable country form the excess baggage page.
Prepaid Extra Bags rates
Save on excess baggage fees before you get to the airport, with Prepaid Extra Bags. Customers can pre-purchase up to three extra bags on Air New Zealand operated flights, when Air New Zealand's baggage rules apply. Gold and Elite members are entitled to one additional piece of carry-on and one extra checked bag as part of their allowance, with no extra charge.
Prepaid Extra Bags can be added to your booking online or through the Contact Centre (service fees apply), up to three hours before your flight departs.
Prepaid Extra Bags charges*
Flights (pricing in USD) | 1st extra bag | 2nd extra bag |
---|
Domestic New Zealand flights | $30 | $45 |
Flights between New Zealand and Australia and the Pacific islands, except Perth, Honolulu and Bali | $50 | $80 |
Long-haul flights | $80 | $135 |
Prepaid Extra Bags charges*
Flights (pricing in USD)
Domestic New Zealand flights
1st extra bag
$30
2nd extra bag
$45
Flights (pricing in USD)
Flights between New Zealand and Australia and the Pacific islands, except Perth, Honolulu and Bali
1st extra bag
$50
2nd extra bag
$80
Flights (pricing in USD)
Long-haul flights
1st extra bag
$80
2nd extra bag
$135
Baggage information - all flights
- Infants do not have their own checked baggage allowance and cannot purchase excess or prepaid extra bags
- Infants and children can take a stroller and/or car seat for no extra charge, even if their fare does not include checked baggage. Strollers and car seats need to be suitably packed with all straps stowed away (ideally in a travel bag) to be carried. Plastic bags may be available for purchase at the airport if required
- Any piece of baggage that weighs over 50lbs (23kg) and no more than 70lbs (32kg) will be subject to an overweight charge
- The maximum weight limit of 70lbs (32kg) for any individual piece of baggage is an industry standard. Any item over 70lbs must be repacked to meet our regulations and maintain the safety of baggage handling staff
- Medical/life equipment and a maximum of two wheel chairs are carried free of charge when accompanied by the person who requires them
- A single sporting item that is packed in more than one bag or box is counted as one piece. For example a bicycle with a wheel packed separately is considered one piece
- Each piece of checked baggage must not exceed total dimensions (length + width + height) of 62" (158cm)
- The maximum length per piece on jet aircraft is two metres however this depends on the width and height of the item. Items that measure a maximum of 2.5 metres in length are subject to oversized baggage charges
Seat Select
Whether all you're after is the chance to pick your seat in advance, get more space or a better location on the aircraft, Seat Select gives you the choice to secure the seat you want on Air New Zealand operated flights.
If you're one of the 70% of customers who already have access to free Standard Seating as part of your fare or Airpoints™ Status, you will continue to get this benefit. With Paid Seat Select you now also have the option to purchase a Preferred or Exit Row Seat.
If you don't get Seat Select as part of your fare we've introduced some new choices. Remember, if you don't select your seat in advance, one will be allocated to you at check-in.
Seat Select fees range from $5 - $150.
Fare Hold
Hold your fare now, then come back to pay for it later.
Need some time to get things sorted before firming up your travel plans? Fare Hold gives you the opportunity to reserve fares for your selected itinerary at the displayed price for up to three days in exchange for a fee. Fare Hold gives you time to free up funds, or confirm travel and accommodation details with your travel companions, without having to worry whether the fares might go up in price. More information.
Fare Hold fees
Itinerary | Fee per booking (USD) |
---|
Domestic New Zealand | $10 |
Trans-tasman and Pacific Island Destinations | $25 |
All other International Destinations | $45 |
Fare Hold fees
Itinerary
Domestic New Zealand
Itinerary
Trans-tasman and Pacific Island Destinations
Itinerary
All other International Destinations
Upgrade to Premium Economy or Business Premier
To avoid disappointment we strongly recommend that you arrange any changes to your ticket before the day of departure. Upgrades are subject to availability and may not be possible on every flight. If there is space on the day, you can purchase upgrades to Premium Economy and/or Business Premier at check-in.
Not every upgrade with us is eligible to earn additional Airpoints Dollars™ or Status Points. You will only earn these if you have paid the full fare difference from your original seat.
Flights departing from | Currency | Price range |
---|
United States | USD | 450 to 3800 |
Canada | CAD | 450 to 3800 |
Argentina | USD | 450 to 3800 |
London Heathrow | GBP | 530 to 1970 |
New Zealand | NZD | 199 to 4500 |
Narita Kansai | JPY | 65000 to 210000 |
Shanghai | CNY | 3700 to 12000 |
Singapore | SGD | 795 to 3000 |
Hong Kong | HKD | 4500 to 15000 |
Taipei | TWD | 17500 to 60000 |
Denpasar | IDR | 8000000 to 29000000 |
Australia | AUD | 199 to 4500 |
Flights departing from
United States
Currency
USD
Price range
450 to 3800
Flights departing from
Canada
Currency
CAD
Price range
450 to 3800
Flights departing from
Argentina
Currency
USD
Price range
450 to 3800
Flights departing from
London Heathrow
Currency
GBP
Price range
530 to 1970
Flights departing from
New Zealand
Currency
NZD
Price range
199 to 4500
Flights departing from
Narita
Kansai
Currency
JPY
Price range
65000 to 210000
Flights departing from
Shanghai
Currency
CNY
Price range
3700 to 12000
Flights departing from
Singapore
Currency
SGD
Price range
795 to 3000
Flights departing from
Hong Kong
Currency
HKD
Price range
4500 to 15000
Flights departing from
Taipei
Currency
TWD
Price range
17500 to 60000
Flights departing from
Denpasar
Currency
IDR
Price range
8000000 to 29000000
Flights departing from
Australia
Currency
AUD
Price range
199 to 4500
Upgrade to Skycouch™
If you're booked to travel on our Economy long-haul international service, you can choose to upgrade to Skycouch. This option is available on Boeing 787-9, 777-300 and 777-200 long haul services operated by Air New Zealand.
Upgrading to the Economy Skycouch costs:
Flights departing from | Currency | Economy Skycouch™ for 1 person Price range | Economy Skycouch™ for 2 people Price range | Economy Skycouch™ for 3 people Price range |
---|
United States | USD | 499 to 1400 | 300 to 700 | 100 to 200 |
Canada | CAD | 499 to 1400 | 300 to 700 | 100 to 200 |
Argentina | USD | 499 to 1400 | 300 to 700 | 100 to 200 |
London Heathrow | GBP | 249 to 1000 | 199 to 400 | 100 to 200 |
New Zealand | NZD | 399 to 499 | 299 to 399 | 150 to 200 |
Narita Kansai | JPY | 45000 | 30000 | 15000 |
Shanghai | CNY | 2750 | 2200 | 1100 |
Singapore | SGD | 499 | 399 | 200 |
Hong Kong | HKD | 3500 | 2800 | 1400 |
Taipei | TWD | 10500 | 8400 | 4200 |
Denpasar | IDR | 5500000 | 4000000 | 1500000 |
Australia | AUD | 399 to 499 | 299 to 399 | 150 to 200 |
Flights departing from
United States
Currency
USD
Economy Skycouch™ for 1 person
Price range
499 to 1400
Economy Skycouch™ for 2 people
Price range
300 to 700
Economy Skycouch™ for 3 people
Price range
100 to 200
Flights departing from
Canada
Currency
CAD
Economy Skycouch™ for 1 person
Price range
499 to 1400
Economy Skycouch™ for 2 people
Price range
300 to 700
Economy Skycouch™ for 3 people
Price range
100 to 200
Flights departing from
Argentina
Currency
USD
Economy Skycouch™ for 1 person
Price range
499 to 1400
Economy Skycouch™ for 2 people
Price range
300 to 700
Economy Skycouch™ for 3 people
Price range
100 to 200
Flights departing from
London Heathrow
Currency
GBP
Economy Skycouch™ for 1 person
Price range
249 to 1000
Economy Skycouch™ for 2 people
Price range
199 to 400
Economy Skycouch™ for 3 people
Price range
100 to 200
Flights departing from
New Zealand
Currency
NZD
Economy Skycouch™ for 1 person
Price range
399 to 499
Economy Skycouch™ for 2 people
Price range
299 to 399
Economy Skycouch™ for 3 people
Price range
150 to 200
Flights departing from
Narita
Kansai
Currency
JPY
Economy Skycouch™ for 1 person
Price range
45000
Economy Skycouch™ for 2 people
Price range
30000
Economy Skycouch™ for 3 people
Price range
15000
Flights departing from
Shanghai
Currency
CNY
Economy Skycouch™ for 1 person
Price range
2750
Economy Skycouch™ for 2 people
Price range
2200
Economy Skycouch™ for 3 people
Price range
1100
Flights departing from
Singapore
Currency
SGD
Economy Skycouch™ for 1 person
Price range
499
Economy Skycouch™ for 2 people
Price range
399
Economy Skycouch™ for 3 people
Price range
200
Flights departing from
Hong Kong
Currency
HKD
Economy Skycouch™ for 1 person
Price range
3500
Economy Skycouch™ for 2 people
Price range
2800
Economy Skycouch™ for 3 people
Price range
1400
Flights departing from
Taipei
Currency
TWD
Economy Skycouch™ for 1 person
Price range
10500
Economy Skycouch™ for 2 people
Price range
8400
Economy Skycouch™ for 3 people
Price range
4200
Flights departing from
Denpasar
Currency
IDR
Economy Skycouch™ for 1 person
Price range
5500000
Economy Skycouch™ for 2 people
Price range
4000000
Economy Skycouch™ for 3 people
Price range
1500000
Flights departing from
Australia
Currency
AUD
Economy Skycouch™ for 1 person
Price range
399 to 499
Economy Skycouch™ for 2 people
Price range
299 to 399
Economy Skycouch™ for 3 people
Price range
150 to 200
Twin Seat
Twin Seat is a great way for Economy passengers to enjoy extra room inflight. For a guaranteed extra seat in Economy, customers can ask check-in counter staff for availability on their flight. Learn more about Twin Seat.
Inflight Bites menu
On trans-Tasman and Pacific Island flights a range of snacks are available for purchase in addition to the meal provided with your fare where applicable. Prices range from NZD $1.00 to NZD $9.00
Further details and a menu is available on the Eating and Drinking page.
Unaccompanied minors
Eligible children can travel as unaccompanied minors when paying an adult fare.
Children travelling alone fees
Journey | Per child per one way | If booked at the airport* - per child one way |
---|
Domestic New Zealand | USD $10 | USD $30 |
International flights | USD $30 | USD $60 |
Children travelling alone fees
Journey
Domestic New Zealand
Per child per one way
USD $10
If booked at the airport* - per child one way
USD $30
Journey
International flights
Per child per one way
USD $30
If booked at the airport* - per child one way
USD $60
Please refer to children travelling alone for eligible ages and flight details.
Inflight medical oxygen
Air New Zealand can supply oxygen using a pulse delivery portable oxygen concentrator or in some cases small oxygen bottles. On some longer sectors it may not be possible to supply small oxygen bottles. Instead, a "fixed rig" with large capacity bottles will be required. There is a great cost to this as it requires additional seats to install the rig. Charges for oxygen are:
| Zone 1 - Travel between NZ and Australia (excluding Perth) and the Pacific Islands (excluding Papeete) | Zone 2 - Travel between NZ and Perth, Papeete, Bali and Honolulu | Zone 3 - Travel between NZ and all other destinations excluding London. Also includes travel between London and Los Angles or Hong Kong | Zone 4 - Travel between NZ and London |
---|
Portable Bottle Domestic Portable Bottle International | NZD $170 per bottle |
Portable Oxygen Concentrator (POC) | NZD $100 | NZD $125 | NZD $150 | NZD $200 |
Fixed Rig without stretcher patient | NZD $3000 | NZD $4000 | NZD $5000 | NZD $7000 |
Fixed Rig with stretcher | NZD $1700 - charge is in addition to stretcher cost. |
Portable Bottle Domestic
Portable Bottle International
Zone 1 - Travel between NZ and Australia (excluding Perth) and the Pacific Islands (excluding Papeete)
NZD $170 per bottle
Zone 2 - Travel between NZ and Perth, Papeete, Bali and Honolulu
NZD $170 per bottle
Zone 3 - Travel between NZ and all other destinations excluding London. Also includes travel between London and Los Angles or Hong Kong
NZD $170 per bottle
Zone 4 - Travel between NZ and London
NZD $170 per bottle
Portable Oxygen Concentrator (POC)
Zone 1 - Travel between NZ and Australia (excluding Perth) and the Pacific Islands (excluding Papeete)
NZD $100
Zone 2 - Travel between NZ and Perth, Papeete, Bali and Honolulu
NZD $125
Zone 3 - Travel between NZ and all other destinations excluding London. Also includes travel between London and Los Angles or Hong Kong
NZD $150
Zone 4 - Travel between NZ and London
NZD $200
Fixed Rig without stretcher patient
Zone 1 - Travel between NZ and Australia (excluding Perth) and the Pacific Islands (excluding Papeete)
NZD $3000
Zone 2 - Travel between NZ and Perth, Papeete, Bali and Honolulu
NZD $4000
Zone 3 - Travel between NZ and all other destinations excluding London. Also includes travel between London and Los Angles or Hong Kong
NZD $5000
Zone 4 - Travel between NZ and London
NZD $7000
Fixed Rig with stretcher
Zone 1 - Travel between NZ and Australia (excluding Perth) and the Pacific Islands (excluding Papeete)
NZD $1700 - charge is in addition to stretcher cost.
Zone 2 - Travel between NZ and Perth, Papeete, Bali and Honolulu
NZD $1700 - charge is in addition to stretcher cost.
Zone 3 - Travel between NZ and all other destinations excluding London. Also includes travel between London and Los Angles or Hong Kong
NZD $1700 - charge is in addition to stretcher cost.
Zone 4 - Travel between NZ and London
NZD $1700 - charge is in addition to stretcher cost.
When travel covers more than a single zone the charges are cumulative. If paid in a currency other than NZD the charge will be converted and collected in the local currency at the time of payment.
There is no charge for customer supplied portable oxygen concentrators however restrictions apply to their acceptance and use.
Medical clearance is required in advance where oxygen is necessary in flight. For more details please refer to travelling with a medical condition.
Service fees
New bookings and changes made via an Air New Zealand Contact Centre, Travelcentre or airport ticketing desk will have the following fees applied. Fees can be charged per booking, per journey or per person - depending on the change requested. The fee is based on your location at the time of your transaction. It applies when you purchase product upgrades, and some other services via the Contact Centre. Service fees are additional to any other applicable fare change penalties, visa or supplier fees. All service fees are non-refundable.
Service fee range |
New bookings | Changing a booking |
---|
In the US | USD $15 to 200 | USD $15 to 100 |
In Canada | CAD $15 to 100 | CAD $15 to 100 |
In the UK and Northern Ireland | GBP20 to 100 | GBP30 to 100 |
In New Zealand | NZD $30 to 150 | NZD $30 to 150 |
In Australia | AUD $30 to 150 | AUD $25 to 100 |
In Europe | EUR 30 to 100 | EUR 30 to 60 |
In Hong Kong | HKD180 to 400 | HKD180 to 400 |
In China | CNY150 to 300 | CNY150 to 300 |
Service fee range
In the US
USD $15 to 200
USD $15 to 100
Service fee range
In Canada
CAD $15 to 100
CAD $15 to 100
Service fee range
In the UK and Northern Ireland
Service fee range
In New Zealand
NZD $30 to 150
NZD $30 to 150
Service fee range
In Australia
AUD $30 to 150
AUD $25 to 100
Service fee range
In Europe
EUR 30 to 100
EUR 30 to 60
Service fee range
In Hong Kong
HKD180 to 400
HKD180 to 400
Service fee range
In China
CNY150 to 300
CNY150 to 300