seatselect

• Be over 15 years of age
• Have a good understanding of English
• Be prepared to follow any instructions from the crew
• Be physically able and willing to assist
• Be free of any disability, condition or reduction in mobility that may prevent you from performing emergency exit functions
• Strong enough and can safely open the exit door in the event of an emergency

If you book an exit row seat online, you need to confirm you meet these requirements.

You may also be assessed during check-in, at the departure gate or after you board your flight.

Please don't be offended if we check your eligibility or ask you to move. The safety of everyone aboard is paramount.

Bassinet Row Seats

If you're travelling with an infant, paid bassinet seating* is a reassuring option for parents. Some seats in these rows have bassinet fittings designed for infants up to 8 months old and weighing a maximum of 11.8kg/26lb, subject to availability.

If you don't secure a bassinet during booking, we'll still do our best to allocate one to you at the airport if one is still available.

Bassinet dimensions are 29 inches (73.66cm) long x 13.5 inches (34.29cm) wide.

Neighbour free seat

A Neighbour free seat reserves the seat space next to you, so you can enjoy extra space when travelling in Economy on selected flights. This product is a paid seat select option and will only be provided to passengers named on the ticket.

The adjacent Neighbour free seat would be shared with the passenger on the other side. It does not allow you to sit across or lay across multiple seats, and cannot be used for infant seating or for stowing items such as carry-on baggage or musical instruments.

Business Premier - preferred seating

Available only on our Boeing 777-367ER aircraft, Business Premier Preferred seating offers greater space, comfort and privacy. Store your carry on baggage in your personal closet with hook. Then sit back, enjoy your seat's in-built massage function and our usual exceptional Business Premiere service.

Multiseat - preferred seating

Exclusive and guaranteed use of three Economy seats in a row on our southbound service from New York to Auckland. This product is available in the forward Economy cabin and allows a single customer to push up the armrests and stretch out on our longest non-stop service.

Legroom

Legroom seats are forward Economy seats offering additional legroom on all flights to and from New Zealand, Australia and the Pacific Islands. This product is a paid seat select option, with more legroom to maximise comfort in flight.

Airpoints™ Elite, Gold, Elite Partner and Koru members

As an Elite, Gold, Elite Partner or Koru member, you will enjoy access to complimentary frequent flyer premium seating. You'll find frequent flyer premium seating towards the front of our cabins on most Air New Zealand flights.

These will be allocated on a first come, first served basis. We recommend you request your seat early at peak flight times and busy periods.

In addition, you have complimentary access to all available Standard Seats regardless of fare purchased.

If there are any Preferred or Exit Row Seats still available 48 hours before your flight, you can select them free of charge as a bonus.

On flights between Auckland and Los Angeles, San Francisco, and select services to Houston, Elite members and their traveling companions in the same booking can select seats in the Economy Stretch zone free of charge. Gold, Koru and Elite partner members can book any available seats in this zone 48 hours before your flight, free of charge. Please note, complimentary seating does not include Neighbour free seats, available on some of our services.

When you book online, you'll need to be signed in or provide your Airpoints™ number on the Passenger Details page to have access to these seats.

Yes you can, if your upgrade is confirmed before you arrive at the airport.

You can use seatselect to choose any available seat in your upgraded cabin area, or pay a little extra for Preferred Seats or Exit Row seats. If you upgraded to economyskycouch™ you can also choose your Skycouch seats. Upgrade with OneUp™.

Yes, you can. This can be changed in a few different ways, either online by retrieving your booking, directly signing in to your Air New Zealand account, or through the Air NZ app. You can also change this by calling us, or via your travel agent. There's a small service fee to have our Contact Centre do this for you.