Optional services and fees

Carry-on baggage allowance

Checked in baggage allowance

Excess baggage and Prepaid Extra Bag charges

Seat Select

Fare Hold

Upgrades

Skycouch™

Twin Seat

Inflight Bites menu

Inflight medical oxygen

Service fees

Codeshare flights and partner airlines

Carry-on baggage allowance

Carry-on baggage is included in your Air New Zealand ticket, if it meets the following size and weight limits.

Our carry-on allowance is based on the total of a bag's length, width and height. This total can be 46.5" (118cm) and cannot weigh more than 15lbs (7kg).

Learn more about what you can and cannot pack in your carry-on bag.

Checked in baggage allowance

For travel originating in the United States (US) or for travel to the US which is not en route to another country

If your ticketed journey starts or ends in the US, and you have several check-in points, your baggage allowance will remain the same for your entire journey, regardless of airlines involved in your itinerary. The allowance shown on your first ticket determined by the airline applies for the rest of your trip.

This means that even though you have an Air New Zealand ticket with at least one Air New Zealand flight the baggage allowances and charges that apply could be another carrier's. Please refer to your ticket which shows your checked baggage allowance and which carrier's rules apply.

If your trip has more than one ticket, you may have a different baggage allowance and rules for each flight. Please check these and pack accordingly.

For all other long haul international travel including travel to the US en route to another country

Baggage allowances and charges may differ between different carriers and throughout your journey. These depend on whether your travel is entirely on Air New Zealand flights or with a mix of carriers.

The following checked in baggage allowances apply per person, per flight when Air New Zealand's baggage rules apply.

Maximum weight for each piece of baggage is 50lbs (23kg) and total linear dimensions (length+width+height) should not exceed 62"(158cm).

Excess baggage and Prepaid Extra Bags charges

Please be aware that if you wish to check in more than the permitted checked in baggage allowance excess charges will apply. Overweight / oversized items will also be subject to a charge.

Airport excess baggage is charged in the currency of the country of departure. For departures from the US, when Air New Zealand's baggage rules apply, the following charges apply at each stopover point throughout your journey:

For departures from other countries, please select the applicable country form the excess baggage page.

Prepaid Extra Bags rates

Save on excess baggage fees before you get to the airport, with Prepaid Extra Bags. Customers can pre-purchase up to three extra bags on Air New Zealand operated flights, when Air New Zealand's baggage rules apply. Gold and Elite members are entitled to one additional piece of carry-on and one extra checked bag as part of their allowance, with no extra charge.

Prepaid Extra Bags can be added to your booking online or through the Contact Centre (service fees apply), up to three hours before your flight departs.

Baggage information - all flights

• Infants do not have their own checked baggage allowance and cannot purchase excess or prepaid extra bags 
• Infants and children can take a stroller and/or car seat for no extra charge, even if their fare does not include checked baggage. Strollers and car seats need to be suitably packed with all straps stowed away (ideally in a travel bag) to be carried. Plastic bags may be available for purchase at the airport if required
• Any piece of baggage that weighs over 50lbs (23kg) and no more than 70lbs (32kg) will be subject to an overweight charge
• The maximum weight limit of 70lbs (32kg) for any individual piece of baggage is an industry standard. Any item over 70lbs must be repacked to meet our regulations and maintain the safety of baggage handling staff 
• Medical/life equipment and a maximum of two wheel chairs are carried free of charge when accompanied by the person who requires them
• A single sporting item that is packed in more than one bag or box is counted as one piece. For example a bicycle with a wheel packed separately is considered one piece
• Each piece of checked baggage must not exceed total dimensions (length + width + height) of 62" (158cm)
• The maximum length per piece on jet aircraft is two metres however this depends on the width and height of the item. Items that measure a maximum of 2.5 metres in length are subject to oversized baggage charges

Seat Select

Whether all you're after is the chance to pick your seat in advance, get more space or a better location on the aircraft, Seat Select gives you the choice to secure the seat you want on Air New Zealand operated flights.

If you're one of the 70% of customers who already have access to free Standard Seating as part of your fare or Airpoints™ Status, you will continue to get this benefit. With Paid Seat Select you now also have the option to purchase a Preferred or Exit Row Seat.

If you don't get Seat Select as part of your fare we've introduced some new choices. Remember, if you don't select your seat in advance, one will be allocated to you at check-in.

Seat Select fees range from $5 - $150.

Fare Hold

Hold your fare now, then come back to pay for it later.

Need some time to get things sorted before firming up your travel plans? Fare Hold gives you the opportunity to reserve fares for your selected itinerary at the displayed price for up to three days in exchange for a fee. Fare Hold gives you time to free up funds, or confirm travel and accommodation details with your travel companions, without having to worry whether the fares might go up in price. More information.

Upgrade to Premium Economy or Business Premier

To avoid disappointment we strongly recommend that you arrange any changes to your ticket before the day of departure. Upgrades are subject to availability and may not be possible on every flight. If there is space on the day, you can purchase upgrades to Premium Economy and/or Business Premier at check-in.

Not every upgrade with us is eligible to earn additional Airpoints Dollars™ or Status Points. You will only earn these if you have paid the full fare difference from your original seat.

Upgrade to Skycouch™

If you're booked to travel on our Economy long-haul international service, you can choose to upgrade to Skycouch. This option is available on Boeing 787-9, 777-300 and 777-200 long haul services operated by Air New Zealand.

Upgrading to the Economy Skycouch costs:

Twin Seat

Twin Seat is a great way for Economy passengers to enjoy extra room inflight. For a guaranteed extra seat in Economy, customers can ask check-in counter staff for availability on their flight. Learn more about Twin Seat. 

Inflight Bites menu

On trans-Tasman and Pacific Island flights a range of snacks are available for purchase in addition to the meal provided with your fare where applicable. Prices range from NZD $1.00 to NZD $9.00

Further details and a menu is available on the Eating and Drinking page.

Unaccompanied minors

Eligible children can travel as unaccompanied minors when paying an adult fare.

Please refer to children travelling alone for eligible ages and flight details.

Inflight medical oxygen

Air New Zealand can supply oxygen using a pulse delivery portable oxygen concentrator or in some cases small oxygen bottles. On some longer sectors it may not be possible to supply small oxygen bottles. Instead, a "fixed rig" with large capacity bottles will be required. There is a great cost to this as it requires additional seats to install the rig. Charges for oxygen are:

When travel covers more than a single zone the charges are cumulative. If paid in a currency other than NZD the charge will be converted and collected in the local currency at the time of payment.

There is no charge for customer supplied portable oxygen concentrators however restrictions apply to their acceptance and use.

Medical clearance is required in advance where oxygen is necessary in flight. For more details please refer to travelling with a medical condition. 

Service fees

New bookings and changes made via an Air New Zealand Contact Centre, Travelcentre or airport ticketing desk will have the following fees applied. Fees can be charged per booking, per journey or per person - depending on the change requested. The fee is based on your location at the time of your transaction. It applies when you purchase product upgrades, and some other services via the Contact Centre. Service fees are additional to any other applicable fare change penalties, visa or supplier fees. All service fees are non-refundable.